Privacy Policy

1. Data Controller

The data controller for this website is Facundo Cappella, a self-employed professional (autónomo) trading as RAG Solutions, based in Madrid, Spain. You can contact us at info@rag-solutions.online.

2. Information We Collect

We collect information you provide directly to us when you use our services, including:

• Contact information (name, email, phone number, company name)
• Communication preferences
• Consultation requests and messages
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Send you technical notices and support messages
• Communicate with you about products, services, and events
• Monitor and analyze trends and usage

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• With service providers who assist in our operations (e.g., AWS cloud services)
• To comply with legal obligations
• To protect our rights and prevent fraud

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our infrastructure is hosted on Amazon Web Services (AWS).

6. Cookies and Browser Storage

We use browser storage only to remember your preferences, such as your language and cookie choice. We do not use advertising or cross-site tracking cookies. You can clear this storage at any time through your browser settings.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time
• Lodge a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es)

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: